Refund policy

Loxx Hair Return & Exchange Policy

Thank you for choosing Loxx Hair! We want you to be completely satisfied with your purchase. Here's how our return and exchange process works:

Order Changes & Cancellations

If your order has not yet been processed or shipped, we can assist with making changes or cancelling it for a full refund. However, once your order has been shipped, it can no longer be modified or cancelled. If you wish to return the order after it has shipped, the return shipping label fee will be deducted from your refund. For assistance, please contact us during business hours at 872-806-7878 or email us at marketing@loxxofhair.com.

Unopened & Unused Products

We accept returns on unopened and unused hair extensions within 30 days of the delivery date.

To be eligible, the product must be in its original packaging, completely unaltered (not opened, worn, tampered with, colored, or had fingers drawn through it).

To start a return, please contact our customer service team at marketing@loxxofhair.com with your order number and the reason for return.

Important Note Regarding Opened Products

To maintain the highest health and hygiene standards for our customers, we cannot accept returns or exchanges on opened hair extension products. This policy safeguards the well-being of our customers and staff.

Please carefully consider your purchase before opening the product packaging.

Return Process (if eligible)

Approved returns will receive a return shipping label.

Customers are responsible for return shipping costs, which are non-refundable.

Once we receive and inspect your return, we'll notify you about your refund status. Approved refunds will be processed to your original payment method, minus any shipping costs.

Received Wrong Items

For items where we are responsible for sending the wrong items, we will cover the shipping cost for returning those items.

Lost or Stolen Packages

The customer acknowledges and agrees that the company is not responsible for any lost or stolen packages once the order has been shipped and confirmed as delivered by a third-party courier service (e.g., UPS, USPS). Any claims regarding lost or stolen packages must be filed directly with the courier.

Changes to the Policy

We aim to provide the best possible customer experience. While we strive to maintain this policy, circumstances may require future adjustments.