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AFTERPAY Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.

2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.
  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
  • Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.
  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.
  • A late fee may be charged if the payment isn’t made within the grace period.
  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.
  • Viewing your payment schedule, transaction history, and spending limits.
  • Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.
  • Email or in-app chat for quick support.

Afterpay Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.


2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.

  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.

  • Payments are automatically deducted from your linked debit or credit card.


3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.


4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.


5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.


6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.


7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.

  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.


8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.

  • A late fee may be charged if the payment isn’t made within the grace period.

  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.


9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.


10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.

  • Viewing your payment schedule, transaction history, and spending limits.

  • Updating your payment methods and account details.


11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.


12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.

  • Email or in-app chat for quick support.

Based on 1409 reviews
83%
(1164)
10%
(147)
3%
(49)
1%
(19)
2%
(30)
A
5x5 HD Lace Closure
Alicia Samuels (Chicago, Illinois)
Great

this is a very good closure. I love the lace on it.

D
Everyday Collection Bundles & Combos
Damorie Minnis (Oklahoma City, Oklahoma)
Everyday collection

Soft silky hair! No shedding very good hair

n
Luxury Collection Bundles & Combo Deals
nakya Wallace (Chicago, Illinois)
good quality

i dyed my bundles and they still amazing

32” black wig!!!

Very full and thickkk!! True too length and doesn’t shed !❤️ will be back!!

Very good texture and full

I dyed the wig and toned it and the texture is still very soft and full I would definitely recommend

Good wig

I give the wig a 8/10. No smell, full and holds a curl.

C
Luxury Collection Bundles & Combo Deals
C. Loyd (Alpharetta, Georgia)
Homecoming

I absolutely love the texture and how easy it was to color my bundles for my Senior homecoming dance. Definitely will be back for more.

D
5x5 HD Lace Closure
Dana Boo (Chicago, Illinois)
Natural

Just what I needed. Flush with my skin. My weave looking good!!!

D
Everyday Collection Bundles & Combos
Dana Boo (Chicago, Illinois)
My New Collection

Gorgeous hair!! It’s just beautiful. So easy to manage.

J
Elastic Band For Lace Frontal Melt -
Jha Robertson (Chicago, Illinois)
Love it b

Great melt band doesn’t stick to your lace or make your lace sweat

The hair sheds a lot and I don’t like the quality of it

I don’t like it

5x5 HD Lace Closure Wig #1b 200% Glueless Wig

S
Everyday Collection Bundles & Combos
Shanice Jones (Chicago, Illinois)
Quality

Great quality came super fast and can’t wait to use it i love loxx

A
5x5 HD Lace Closure Wig #1b 200% Glueless Wig
Alaysia Hall (Chicago, Illinois)
closure wig

no shedding and very full

I love this wig

A
HD Lace Frontal 13x6 Pre-Plucked Free Part
Anonymous (Phoenix, Arizona)
It was perfect

No shedding at all , it was a good frontal

K
Everyday Collection Bundles & Combos
Keyonna Osburn (Chicago, Illinois)
Everyday collection

I really love the hair I purchased 3 bundles all I would say it does shed

Love it

Coming back

T
Everyday Collection Bundles & Combos
Tanesia Washington (Chicago, Illinois)
Good hair

Little to no shedding will be order a different texture.

J
Blonde #613 Bundles & Combo Deals
Jas (Chicago, Illinois)
613 Bundles

Great quality and minimal tangle and sheading.

J
5x5 HD Lace Closure
J (Chicago, Illinois)
LOVE IT

I got 5x5 closure to replace an old closure it is beautiful..whole wig like new again

T
Everyday Collection Bundles & Combos
T (Minneapolis, Minnesota)
Bob

Used these bundles for a bob along with the 2x6 closure and I loved it! This hair is actually good and I love the fact that I have options to choose from that fits my budget at the time with each collection! I’ve ordered from all 3!! Haven’t been disappointed yet!

T
HD 2x6 Lace Closure - Natural Black #1B
T (Minneapolis, Minnesota)
Good HD lace

I love a good 2x6 closure for my middle part styles and this was a great buy! The lace was perfect and definitely exceeded my expectations!

T
Luxury Collection Bundles & Combo Deals
T (Minneapolis, Minnesota)
Love the hair

This hair by far exceeded my expectations! It was so full and little to no shedding! I definitely have been using this site for most of my installs!

Love love love this boho hair

Love this hair I ordered the 1b 14inches and it turned out so full and pretty I only used 2 bundles and it was so full

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