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AFTERPAY Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.

2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.
  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
  • Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.
  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.
  • A late fee may be charged if the payment isn’t made within the grace period.
  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.
  • Viewing your payment schedule, transaction history, and spending limits.
  • Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.
  • Email or in-app chat for quick support.

Afterpay Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.


2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.

  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.

  • Payments are automatically deducted from your linked debit or credit card.


3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.


4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.


5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.


6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.


7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.

  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.


8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.

  • A late fee may be charged if the payment isn’t made within the grace period.

  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.


9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.


10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.

  • Viewing your payment schedule, transaction history, and spending limits.

  • Updating your payment methods and account details.


11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.


12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.

  • Email or in-app chat for quick support.

Based on 771 reviews
84%
(648)
9%
(72)
4%
(27)
1%
(9)
2%
(15)
A
HD 2x6 Lace Closure - Natural Black #1B
Anise Lewis (Chicago, US)
Perfect

Closure gave me no issues laid perfectly ! Came with a slight smell but not too heavy

good for the price

price is a steal alone.

DeepWave

Pretty wig, good quality hair, lace really goood! My only critique on the hair is that it is definitely very thick but with deepwave sometimes it makes it appear to look nappy. I prefer a wet look and you have to use a lotttt of water to get it there!

A
Premium Collection Bundles & Combo Deals
April Carswell (Cicero, US)
Great Hair

Hair is very soft and looks natural. Minimum shedding and tangles. I love it!

Z
Luxury Collection Bundles & Combo Deals
Zahriaa Barnes-Evans (Kansas City, US)
Amazing

The hair is great and super soft!!

Hair very soft and long no shedding still silky

Great bundles

Quick buy and well worth it. I’ve ordered a wig from them never bundles and I must say they did not disappoint. Great hair.

My fav wig Brand

This high definition lace make it easy for myself and my stylist to do a quick installation! Quality and quantity of installs never under delivered!

m
Everyday Collection Bundles & Combos
mariah johnson (Sioux Center, US)
Never received

I’m confused on where my package is i been trying to contact you guys ever since it said delivered n i haven’t seen the package at all.

D
Luxury Collection Bundles & Combo Deals
Dominique Omoregie (Chicago, US)
Quality hair for low price

This hair is super thick and 3 bundles is enough for any style if you’re getting 20 inches or less. I’ve made 2,3 purchases with Loxx and haven’t had no complaints.

D
Luxury Collection Bundles & Combo Deals
Dr. Carletha Hughes (Flossmoor, US)
Beautiful Hair

Great texture and colors easily!!

28 frontal wig

True to length, full, and good lace. Just tangles super bad. As soon as you move it tangles.

S
Blonde #613 Bundles & Combo Deals
Shymeka Bonds (Chicago, US)
Mickey

Very good hair

K
Luxury Collection Bundles & Combo Deals
Keshonna Winfield (Chicago, US)
Great

I love the hair it’s soft it bleaches well

R
Elastic Band For Lace Frontal Melt -
Ragina Baggette (Stow, US)
Elastic band review

Maintains and melts hair very well.

C
Blonde #613 Bundles & Combo Deals
Chynaaa (Valparaiso, US)

I purchased the 613 bundles with the 2x6 hd closure for my birthday and I must say the bundles were everything!! The hair takes color so well !! Will be shopping again soon

5x5 closure hd 200 density

lace is very stringy when cut the wig is way too big it covers both my ears even with the strap on . The tracks are very thin tracks had to be added not really 200 density. no parting space in the back goes from 5x5 in front to 2x4 in the back . you can literally only do the middle part. i can hear my tracks when i comb through them . no i didn't ask for a different wig i dont want one just a dissappointed customer

T
HD Lace Frontal 13x6 Pre-Plucked Free Part
Tazia Blalock (Downers Grove, US)

HD Lace Frontal 13x6 Pre-Plucked Free Part

A
Luxury Collection Bundles & Combo Deals
Angela Parchman (Chicago, US)
Awesome Quality!!!

I just love love LOVE this hair! Min. shedding and I’ve washed it MULTIPLE times! I can’t keep my hands out of it 🫶🏼

C
Luxury Collection Bundles & Combo Deals
Customer (Schaumburg, US)
Worth it

Used it for two months! Worth buying

T
4X4 HD Lace Closure
Taniya Davis (Chicago, US)
10/10

Lace is perfect looks like the skin

Hair is amazing

The luxury hair collection is very soft and a little longer than the length you pay for, it doesn’t shed or get knotted up underneath. Definitely worth buying !

3 24” 1 22”

So thick & full, minimal shedding and holds a good curl!

B
Satin Bonnets - Reversible
Brey’onna Mong (Chicago, US)
Love this & it’s cute

Nice bonnet. Very spacious and silky. Not too tight but not loose either.

J
Everyday Collection Bundles & Combos
Janessa McCullough (Syracuse, US)
Great affordable hair

Hair is good & affordable for quick styles

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