SHIPPING/RETURN POLICY
Thank You for ordering with Loxx Hair!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU ABSOLUTELY NEED TO CHANGE YOUR SHIPPING ADDRESS, MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!
1. How long is processing, shipping, and handling?
Processing takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are shipped out the same day as long as the order is placed before 1pm Central Time on a Business day.
Domestic Express Shipping is 1-2 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 2-4 Business days depending on your location.
International Shipping (PLEASE READ)- International shipping cost begin at $30 to cover both shipping and customs fees, please email us before placing your order to ensure that you are aware of the cost for your location.
All Packages Delivery is with the USPS. Business days are Monday-Friday
We are not responsible for lost or stolen packages, in the case that packages or lost or stolen please contact your local post office to file a claim first, we will assist with any information that they may need. Tracking numbers are provided via email so please monitor your packages to prevent any issues.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 872-806-7878.
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4.May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair outside of Loxx Hair, because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassel for you with our custom coloring services.
You must contact us first before refunding your package at Email (loxxofhair@gmail.com) within the seven (7) day return period. All Loxx Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Loxx Hair extension is unwefted!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Loxx Hair extension was not un-wefted. Refunds are normally returned back to your bank Card within 24-48Hrs.
6. May I make a exchange?
Yes, you can make an exchange within FIVE (5) DAYS. The Loxx Hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
All Sales are final on custom coloring.
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU ABSOLUTELY NEED TO CHANGE YOUR SHIPPING ADDRESS, MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!
1. How long is processing, shipping, and handling?
Processing takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are shipped out the same day as long as the order is placed before 1pm Central Time on a Business day.
Domestic Express Shipping is 1-2 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 2-4 Business days depending on your location.
International Shipping (PLEASE READ)- International shipping cost begin at $30 to cover both shipping and customs fees, please email us before placing your order to ensure that you are aware of the cost for your location.
All Packages Delivery is with the USPS. Business days are Monday-Friday
We are not responsible for lost or stolen packages, in the case that packages or lost or stolen please contact your local post office to file a claim first, we will assist with any information that they may need. Tracking numbers are provided via email so please monitor your packages to prevent any issues.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 872-806-7878.
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4.May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair outside of Loxx Hair, because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassel for you with our custom coloring services.
You must contact us first before refunding your package at Email (loxxofhair@gmail.com) within the seven (7) day return period. All Loxx Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Loxx Hair extension is unwefted!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Loxx Hair extension was not un-wefted. Refunds are normally returned back to your bank Card within 24-48Hrs.
6. May I make a exchange?
Yes, you can make an exchange within FIVE (5) DAYS. The Loxx Hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
All Sales are final on custom coloring.
